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SAP IS-U is SAP’s Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies.  It is also referred to as CR&B (Customer Relations and Billing). The CR&B module has numerous components such as Device Management, Customer Service, Billing and Invoicing and FICA. FICA is actually a component of the FI module, but serves as the AR subsidiary ledger for the CR&B receivables. Sap IS-U –Device Management and Billing Invoicing.


SAP Is-U Course Content: 

1. Utilities Industry Overview
1.1. De-Regulatory Market


2. Introduction to Sap Is-U
2.1. Sap R/3 Overview
2.2. Extended R/3 Integration Model & Sap Isu
2.3. Sap Is Utilities Components
2.4. Isu/Ccs Integration Model
2.5. Relation between R/3 and Isu Components


3. Regional Structures
3.1. Purpose of Regional Structure
3.2. Postal Regional Structure
3.3. Political Regional Structure
3.4. Company Regional Structure
3.5. Portions & Meter Reading Units


4. Isu Master Data
4.1. Introduction to Master Data
4.2. Business Master Data

4.3. Technical Master Data

5. Move-In & Move-Out
5.1. Move-In Introduction
5.2. Move-In Business Scenario
5.3. Move-In Processing
5.4. Changes to Contract Data during Move-In
5.5. Allocation of Contract to Installation
5.6. Installation History

6. Device Technology (Device Management)
6.1. Device Category & Device
6.2. Device Management Overview
6.3. Integration with Logistics
6.4. Register & Register Data
6.5. Modeling Of Devices
6.6. Device inspection and certification
7. Installations & Order Processing
7.1. Installation overview
7.2. The installation service process
7.3. Installation Services
7.4. Service Processing
7.5. Periodic Device Replacement

7.6. Business Scenario: Replacement Of Sample Device


8. Meter Reading Overview
9.1. Meter reading Introduction
9.2. Types of meter reading
9.3. Meter reading organization (Street Route)
9.4. Creating meter reading Orders
9.5. Validating Meter Reading Results


9. Billing Master Data, Rate Structure, Creation and Execution

Billing Class
Rate Type
Rate Category
Prices, Price Categories, Price Types
Rates, Rate Line Items
Schemas, Working With Schemas
Rate Determination

10. Important Billing Functions
1. Billing tasks
2. Billing Periods
3.Special Billing Functions
4.Process of Billing
5.Entry of Selection
6.Billing & Simulation
7.Document Information
8. Out-Sorting (Billing And Invoicing)
9. Billing Reversal Process
10. Manual Billing


11. Invoicing

1. Invoicing Overview
2. Tasks of Invoicing
3. Invoicing Processing


Energy Data Management


EDM: Functional Overview


EDM: Relevant Data Objects


Profile Header


Profile Allocation


Import Profile Values


Manage Profile Values


Formula Profiles


Synthetic Profiles


Load Profiles